Refunds and Returns Policy

Cancellation and Returns

This cancellation policy does not affect your rights when we are at fault — for example, if goods are faulty or misdescribed.

This policy does not apply to the following goods, which are exempt from the right to cancel:

Personalised Items

You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please e-mail us or write to us.

We will refund your money, including the original postage charges, within 30 days.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense within 14 days. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. Goods must be returned in an unused condition in original packaging within 14 days of receipt.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value

 

Faulty Goods

If there is a problem with the goods, please contact us to discuss the matter further.

If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund, plus compensation for your losses.

If a fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may be able to claim a part or full refund of your money, plus compensation for any other losses incurred.